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AI Solutions for Efficient Ambulance Dispatching and Operations

Explore the advanced AI-driven solutions tailored for the ambulance industry.

E6. The EMS Operations Platform.

EMS moves fast. Decisions stack. Workflows overlap. E6 brings dispatch, field care, operations, and revenue cycle together in one platform that supports accuracy, reduces friction, and improves operational readiness.

E6 combines a modern CAD system with six integrated modules. Each component stands alone, but the real value comes from how they work together.

The Platform Includes

  • Computer-Aided Dispatch (CAD)

  • ePCR

  • Revenue Cycle Management and Billing

  • HRIS and People Operations

  • Auto-Dispatch and Decision Support

  • Predictive Call Analysis

  • Internal GPT and Business Intelligence​

  • Integration with Fleet Maintenance and Logistics Systems

  • Built in API integrations

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Built with real EMS operators. Designed for real EMS workflows.

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CAD provides the operational backbone. Every module downstream relies on the accuracy and structure captured here.

Computer Aided Dispatch

The Core Module

Everything starts at dispatch. E6’s CAD is structured, consistent, and designed for high-volume communications centers.

Capabilities include:

  • Call intake with guided incident prompts

  • Structured coding

  • Unit status and availability tracking

  • Live AVL

  • Automated routing

  • PTT and data messaging

  • Automatic data transfer to PCR and billing workflows

  • Integration with fleet readiness indicators

Patient Care Reporting

Designed around the medic's workflow, not the software’s convenience.

The PCR module guides documentation in a logical sequence while maintaining compliance and billing accuracy.

Core functions:

  • Auto-fill of dispatch data

  • Smart forms driven by call type

  • Medication and procedure documentation

  • Vital capture

  • Handoff summaries

  • QA workflows

  • Supervisory tools

  • Compliance alerts

  • HIPAA-compliant data handling

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Crews document faster. Supervisors review cleanly. Billing receives complete data.

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By pulling structured data from CAD and PCR, agencies see fewer delays and stronger reimbursement accuracy.

Revenue Cycle Management

Clean data produces clean claims. This module links dispatch and PCR documentation with billing workflows.

Capabilities include:

  • Automated identification of missing or incomplete elements

  • Coding support

  • Claim creation

  • Submission and rejection tracking

  • Payer breakdowns

  • Real-time revenue dashboards

People Operations

EMS agencies depend on readiness. This module manages scheduling, certifications, time, and personnel compliance.
 

Functions include:

  • Live schedules and shift assignments

  • Credential tracking with expiration alerts

  • Training records

  • Time and attendance

  • QA and performance insights

  • Integrated crew-readiness visibility for dispatch and leadership

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This keeps your roster accurate and your crews compliant.

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Dispatchers stay in control. The system handles the heavy analytic lifting.

Auto-Dispatch and Decision Support

This module handles the operational complexity that dispatchers deal with every minute. It can automate dispatch assignments and continuously adjust routing to keep the entire fleet operating efficiently.

 

The system evaluates:

  • Unit location

  • Crew level

  • Call type

  • Traffic and road conditions

  • Hospital patterns

  • Equipment status

  • Fleet maintenance readiness

  • Agency policies and constraints

Key capabilities:

  • Automated unit selection and dispatch

  • Dynamic rerouting for fleet-wide efficiency

  • Real-time adjustments as units clear or divert

  • Support for ALS/BLS mix, interfacility transports, and specialized assets

Predictive Call Analysis

This is a live forecasting engine, not a static heat map. The module uses historical data, operational trends, environmental factors, and machine learning to predict where the next call is most likely to occur.

What it delivers:

  • Real-time forecasts of probable call locations

  • Early detection of peak windows

  • Geographic risk modeling

  • Staging recommendations

  • Deployment strategies that reduce response times

  • Long-term planning insights for leadership

 

​Functions include:

  • Live schedules and shift assignments

  • Credential tracking with expiration alerts

  • Training records

  • Time and attendance

  • QA and performance insights

  • Integrated crew-readiness visibility for dispatch and leadership

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Agencies can staff smarter, position units proactively, and reduce operational strain.

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The module draws on all system data and presents it in clear, actionable formats.

Internal GPT / Business Intelligence

This module turns agency data into usable answers. Leadership can ask operational questions and receive structured results without waiting for reports.

Example queries:

  • Average chute times by crew or shift

  • PCRs missing signatures today

  • Revenue breakdown by payer

  • Unit utilization by hour

  • Response time trends for specific zones

  • Preventive maintenance status across fleet

Integration with Fleet Maintenance and Logistics Systems

E6 integrates with fleet maintenance programs, inventory platforms, telematics, fuel systems, and supply chain tools.

 

This gives agencies:

  • Real-time unit readiness

  • Preventive maintenance status

  • Alerts tied to mileage and fault codes

  • Supply and equipment tracking

  • Connection between operational decisions and fleet health

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Dispatchers see not only where a unit is, but whether it is fully operational.

Our Team

E6 was developed by EMS clinicians, dispatch leaders, software engineers, and operational advisors who understand how agencies run. The goal is simple: reduce friction, improve accuracy, and support outcomes through technology that aligns with real-world EMS demands.

The platform reflects years of operational experience and technical design. Every module exists because agencies asked for better ways to handle the life-saving work.

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